By Lorraine L. Ukens

One hundred and one how one can increase customer support offers quite a few education and improvement interventions that may be placed to take advantage of straight away with frontline provider staff. Your customer support representatives without delay effect the conception that buyers have of your services and products and eventually your company.В  it's important that your staff boost provider suggestions to create a favorable photo, speak successfully, and construct buyer rapport to help the underlying values and ideology of your company.

Show description

Read or Download 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques PDF

Best marketing & sales books

Chase's Calendar of Events 2009: The Ulitmate Go-To Guide for Special Days, Weeks, and Months

“The bible of certain events. ”--Los Angeles occasions 12,500 entries. 194 nations. 12 months. discover what is going on any day of the yr, anyplace around the globe! if you are trying to tie a promotional occasion right into a historic milestone, agenda your subsequent holiday to coincide with a competition midway world wide or plan a celebration round your favourite celebrity's birthday, Chase's Calendar of occasions is the single source that has all of it.

Customer Service (Management Pocketbook Series)

An enormous replace of "The customer support Pocketbook" has taken position, concerning huge re-writing and the inclusion of latest photos all through, leading to book of this, the 2d variation. A key identify within the Pocketbook sequence, the e-book is for everybody who contributes, without delay or in some way, to giving the client sturdy carrier.

Beyond the familiar : long-term growth through customer focus and innovation

Robust customer-focused businesses have a transparent, correct promise which they obsessively carry day-in, day-out. even as, they relentlessly force the marketplace by way of evolving the supply within the face of marketplace advancements and possibilities. simply because they meet buyer wishes higher than the contest, many times, they may be able to generate sustainable, ecocnomic, market-leading natural development.

Extra info for 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques

Example text

Reproduced by permission of Pfeiffer, an Imprint of Wiley. qxd 12/28/06 10:38 AM Page 30 30 101 Ways to Improve Customer Service Even the smallest candle burns brighter in the dark. Mediocrity finds safety in standardization. There are many paths to the top of the mountain, but the view is always the same. The attacker must vanquish; the defender need only survive. Men in the game are blind to what men looking on see clearly. An ant may well destroy a whole dam. 101 Ways to Improve Customer Service.

How do these assumptions affect our expectations of customers? • How can service providers refrain from applying stereotypes? VARIATION After preparing the list of traits, have each subgroup identify customer behaviors that might be suggested by its assigned animal picture. qxd 12/28/06 10:37 AM Page 25 25 It’s a Jungle out There IT’S A JUNGLE OUT THERE WORKSHEET Directions: Using words or phrases, describe several traits or characteristics (positive and negative) of each animal shown below. Animal Traits or Characteristics 101 Ways to Improve Customer Service.

A general guideline to follow is that the larger the group, the longer the time required. It may be necessary to adjust a specific activity to meet personal conditions by reducing or extending the amount of “play” during a timed activity or the discussion period (or both). Remember, however, that the activity is the vehicle for the learning process that occurs during the debriefing, so be careful to find a comfortable balance of play and discussion, not sacrificing one segment for the other. Facilitator’s Role The facilitator’s role is to help participants make the connection between the training experience and the intent of the learning.

Download PDF sample

Rated 4.15 of 5 – based on 46 votes